How Customer Feedback is Making USANA Better

Every good business owner knows the customer is always right. When a customer gives feedback, makes a request, or puts in a complaint, a good business owner needs to either listen or risk losing that customer for good.

At USANA Health Sciences, we know better than anyone the value of customer feedback. Our customers are what keep our business alive and thriving, and they are the key motivator behind our mission to develop, manufacture, and distribute high-quality nutritional supplements and personal care products. This is why USANA looks to our customers to know what products would make your life easier and happier.

Why Is Customer Feedback so Important to Us?

All good business owners and employees can give you dozens of reasons supporting the value of customer feedback. At USANA, customer feedback helps us improve our products. Every time we launch a new product, it’s based on our valued customers’ needs and lifestyles. As customers invest in and use products, more feedback rolls in, and USANA’s team of scientists makes necessary changes to improve what we do. In this way, the cycle of constant improvement continues.

Customer feedback also helps USANA determine the level of customer satisfaction linked to our products. We love hearing about the many ways our products have made a positive difference in people’s lives. If any of our customers have felt unsatisfied with a USANA product for any reason, we want to hear about it so we can continue to improve. 

USANA knows the customer deserves to be heard! Our customers’ well-being is at the core of everything we do as a business, so we need our customers’ input to continue developing the best possible nutritional supplements in the industry.

And we know when customer feedback is truly heard and valued, customers are more likely to stick around and see what comes next. We genuinely believe in our mission to support and sustain healthy lifestyles, and we believe when our customers become repeat and lifetime customers, we all succeed.

Customer Service with Care

Customer service is no easy task, but USANA takes this task seriously. Our customer service team is more than just a handful of people in a call center. The customer service team at USANA works directly with our customers and distributors. Whether it’s a request by phone, email, or even in person, everyone at USANA is dedicated to helping our customers feel cared for. Our customer service team is trained on how to make things easier for all our customers and make their USANA experience the best.

And our efforts to improve the customer experience go beyond the talents of our customer service team. Every team at USANA Health Sciences works together to innovate and propel our mission. Even our marketing and sales departments promote and spread the word to everyone who could benefit from USANA’s wide range of exceptional products.

We also recognize our customer base is spread far and wide around the globe. We have active operations in 25 different countries, reaching almost half a million customers! With this in mind, we also offer service in many different languages, including English, Spanish, French, Mandarin, Cantonese, and more. No matter where you are or what you need, USANA’s talented team of customer support representatives are here for you.

Building Trust with Customer Care

When a product doesn’t meet a customer’s expectations, they’ll probably be left feeling disappointed. We all work hard to find products we can confidently invest in, and we all deserve to walk away satisfied with our purchases.

If any customer finds themselves even slightly dissatisfied with a USANA product, we want to do everything in our power to rectify the situation. All of our Preferred Customers and online retail customers can purchase with confidence, knowing their initial product order is backed by a 100%, 30-day, money-back guarantee. And if a customer ever receives a defective or damaged product, they can contact us directly, and our team will make sure it’s exchanged. We want every USANA customer to trust us, so anyone can reach out to us at any time with questions, concerns, or feedback.

Taking Care of Our Customers with High-Quality Products

Our mission and our customers’ feedback has led us to create high-quality products. Rest assured all USANA products are tested rigorously before they ever make it into our customers’ hands. We hold ourselves and our products to the highest possible standard, and when you receive your USANA vitamins or supplements, you’ll notice the Potency Guarantee.

This seal, though small, is incredibly significant! It’s more than just a seal of approval. It means that the products inside your bottle of vitamins or supplements have been tested and are free from impurities or contamination, and the ingredients on the label are the only ingredients in the product. This seal also indicates the product contains exactly what it should and only in the correct amounts, meeting all the specified expectations.

We Want to Hear from You!

Everything our customers say and feel about our products improves how we function as a company, and so we don’t just want to hear customer feedback—we need customer feedback! Anyone can tell us what they love about our products and how we can improve. Because the more we improve, the more we can support healthy living for all our customers.

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